Warranty​

At Kalium Furniture, we stand behind the quality and craftsmanship of every piece we sell. Our comprehensive warranty program protects your investment and gives you peace of mind.

Contact Information:

• Email: [email protected]
• Phone: +45 33 12 34 56
• Address: Pilestæde 45, 1st Floor, 1112 Copenhagen, Denmark

Warranty Coverage Overview

All our furniture comes with manufacturer warranties that cover defects in materials and workmanship under normal use conditions.

Furniture Categories & Coverage

Sofas & Seating

• Frame: 10-year limited warranty
• Mechanisms (recliners, sleepers): 3 years
• Cushions & Foam: 2 years
• Fabric/Leather: 1 year against manufacturing defects

Dining Sets & Tables

• Wood construction: 5 years
• Metal components: 3 years
• Glass tops: 1 year (excludes chips from impact)
• Hardware & mechanisms: 2 years

Bedroom Furniture

• Solid wood pieces: 5 years
• Engineered wood: 3 years
• Hardware & drawer slides: 2 years
• Mattresses: As per manufacturer (typically 10-20 years)

Storage & Cabinets

• Structure & joints: 5 years
• Doors & drawer fronts: 3 years
• Hardware & hinges: 2 years
• Finishes: 2 years

Lighting & Accessories

• Electrical components: 2 years
• Lamp fixtures: 1 year
• Decorative accessories: 1 year

What Is Covered

Manufacturing Defects:

• Structural failure due to faulty construction
• Defective materials or components
• Finish defects present at time of delivery
• Hardware malfunctions under normal use

Workmanship Issues:

• Poor joinery or assembly
• Premature wear of moving parts
• Fabric or leather separation at seams

What Is NOT Covered

Normal Wear & Tear:

• Gradual softening of cushions
• Natural aging of wood and finishes
• Fading from sunlight exposure
• Minor scratches from daily use

Damage From:

• Misuse or abuse
• Accidents or spills
• Pet damage
• Moving or transportation
• Modifications or repairs by others
• Commercial or rental use

Natural Characteristics:

• Wood grain variations and color differences
• Natural markings in leather
• Fabric texture variations
• Minor color variations between production runs

How to File a Warranty Claim

Step 1: Document the Issue

• Take clear photos of the problem
• Gather your original receipt or order confirmation
• Note the purchase date and product details

Step 2: Contact Us Email [email protected] with:

• Your order number
• Photos of the issue
• Description of the problem
• Your contact information

Step 3: Evaluation Process

• We’ll review your claim within 48 hours
• Additional photos or information may be requested
• An inspection may be scheduled if needed

Step 4: Resolution Approved claims will be resolved through:

• Repair: Professional repair at no cost
• Replacement: New item or equivalent model
• Refund: Store credit or partial refund (case-by-case basis)

Warranty Conditions

Proof of Purchase Required Always keep your original receipt or order confirmation as proof of purchase date and warranty coverage.

Normal Use Only Warranties apply only to furniture used in residential settings under normal conditions.

Original Owner Only Warranties are non-transferable and apply only to the original purchaser.

Proper Care Required Following our care instructions is required to maintain warranty coverage.

Extended Warranty Options

Kalium Protection Plan For additional peace of mind, we offer extended warranty plans:

• 2-Year Extension: Covers accidental damage and stains
• 5-Year Extension: Comprehensive coverage including pet damage
• Contact us for pricing and coverage details

Care & Maintenance Requirements

To maintain your warranty coverage:

Wood Furniture:

• Dust regularly with soft cloth
• Avoid direct sunlight and heat sources
• Use coasters and placemats
• Polish with recommended products only

Upholstered Pieces:

• Vacuum regularly
• Clean spills immediately
• Rotate and flip cushions
• Professional cleaning recommended annually

Metal & Glass:

• Clean with appropriate cleaners
• Avoid abrasive materials
• Dry immediately after cleaning

Manufacturer Warranties

Many of our products come with additional manufacturer warranties that may offer longer coverage periods or additional benefits. These are provided in addition to our store warranty.

Popular Manufacturer Programs:

• Some brands offer lifetime structural warranties
• Fabric protection programs available
• Extended coverage for specific materials

European Consumer Rights

Under EU consumer protection laws, you have additional rights:

• 2-year legal guarantee for conformity defects
• Right to repair or replacement at no cost
• Right to price reduction or refund if repair isn’t possible

These rights are in addition to our warranty coverage.

Frequently Asked Questions

Q: Can I transfer my warranty to a new owner? A: Our warranties are non-transferable and apply only to the original purchaser.

Q: What if I lose my receipt? A: Contact us with your order number or account information. We can verify your purchase in most cases.

Q: Do you cover delivery damage? A: Yes, damage that occurs during delivery is covered. Report any delivery damage within 48 hours.

Q: How long do warranty repairs take? A: Most repairs are completed within 2-3 weeks, depending on parts availability and scheduling.

Q: Can I get a replacement instead of repair? A: Replacement depends on the nature of the defect and product availability. We’ll discuss options during the claim process.

Contact Our Warranty Team

For warranty claims, questions, or concerns:

Email: [email protected]
Phone: +45 33 12 34 56
Hours: Monday-Friday, 9:00-17:00 CET

Mailing Address:
Kalium Furniture – Warranty Department
Pilestæde 45, 1st Floor
1112 Copenhagen, Denmark

Our dedicated warranty team is committed to resolving your concerns quickly and fairly. We appreciate your business and want to ensure you’re completely satisfied with your Kalium furniture.